Luma Support

Start with the common answers below. If your question remains, email Evisoft and we will help you personally.

01How do I restore Garden Pass?

Open Luma Mahjong, tap the crown, then choose Restore Purchases. Use the same Apple Account that made the original purchase. Apple handles the purchase history and restoration.

02Why is Game Center unavailable?

Open iOS Settings, check that Game Center is enabled, and sign in with your Apple Account. Return to Luma Mahjong afterwards. The full puzzle journey remains playable when Game Center is unavailable or you prefer not to sign in.

03How can I make tiles easier to see?

Open Settings inside Luma Mahjong and enable Larger Tiles with Scroll. You can also use iOS Display Zoom and larger text. The board remains scrollable when the tiles need more room.

04What should I do when a puzzle feels stuck?

Match only tiles that are free on the left or right and have no tile covering them. Use Hint when you want a gentle nudge. If no open pair remains, use Shuffle; it keeps the board playable. Undo is also available.

05Can I move progress to another device?

Journey progress is stored on the device in version 1.0 and does not transfer automatically. Garden Pass can be restored on another device when you use the same Apple Account.

06Can I reduce the parallax or motion effect?

Yes. Enable Reduce Motion in iOS Settings under Accessibility. Luma Mahjong respects that preference and reduces the tilt-driven depth effect.